Shipping Information
Shipping Policy Summary
- Free standard shipping on all orders over 93.00 AUD
- Flat 17.00 AUD shipping fee on orders under 93.00 AUD
- 5–12 business days delivery worldwide
Applies to all countries we ship to – see the full delivery chart below.
🌍 Estimated Delivery Times by Country
| Country | Estimated Delivery | Order Value | Cost |
|---|---|---|---|
| United States | 7–10 Business Days | £0–£49 | £9 |
| Over £49 | Free | ||
| Germany | 6–10 Business Days | £0–£49 | £9 |
| Over £49 | Free | ||
| Japan | 6–8 Business Days | £0–£49 | £9 |
| Over £49 | Free | ||
| United Kingdom | 5–8 Business Days | £0–£49 | £9 |
| Over £49 | Free | ||
| France | 6–10 Business Days | £0–£49 | £9 |
| Over £49 | Free | ||
| Canada | 10–15 Business Days | £0–£49 | £9 |
| Over £49 | Free | ||
| Italy | 7–10 Business Days | £0–£49 | £9 |
| Over £49 | Free | ||
| Australia | 7–10 Business Days | A$0–93 | A$17 |
| Over A$93 | Free | ||
| Spain | 8–12 Business Days | £0–£49 | £9 |
| Over £49 | Free | ||
| Mexico | 10–15 Business Days | £0–£49 | £9 |
| Over £49 | Free | ||
| Netherlands | 6–10 Business Days | £0–£49 | £9 |
| Over £49 | Free | ||
| Switzerland | 10–12 Business Days | £0–£49 | £9 |
| Over £49 | Free | ||
| Poland | 8–12 Business Days | £0–£49 | £9 |
| Over £49 | Free | ||
| Sweden | 8–10 Business Days | £0–£49 | £9 |
| Over £49 | Free | ||
| Belgium | 6–10 Business Days | £0–£49 | £9 |
| Over £49 | Free | ||
| Ireland | 8–12 Business Days | £0–£49 | £9 |
| Over £49 | Free | ||
| Austria | 8–10 Business Days | £0–£49 | £9 |
| Over £49 | Free | ||
| Singapore | 7–10 Business Days | £0–£49 | £9 |
| Over £49 | Free | ||
| Denmark | 7–10 Business Days | £0–£49 | £9 |
| Over £49 | Free | ||
| Finland | 8–12 Business Days | £0–£49 | £9 |
| Over £49 | Free | ||
| Portugal | 8–12 Business Days | £0–£49 | £9 |
| Over £49 | Free | ||
| New Zealand | 8–12 Business Days | £0–£49 | £9 |
| Over £49 | Free | ||
| Luxembourg | 10–15 Business Days | £0–£49 | £9 |
| Over £49 | Free | ||
| Cyprus | 10–15 Business Days | £0–£49 | £9 |
| Over £49 | Free |
Shipping Method
All orders are shipped via standard delivery.
Need it faster? Contact us before placing your order at service@gomava.com.
We’ll help arrange express shipping for an additional fee.
Note: Shipping times may be slightly longer during holidays, promotions, or high-volume periods.
Order Processing & Tracking
- Orders are processed within 0–2 business days
- You’ll receive a shipping confirmation email with tracking info once your order ships
- Tracking links may take 1–2 days to update after dispatch
Need to Know
Track Your Order
Once shipped, you’ll receive a confirmation email with a tracking link. It may take up to 48 hours for tracking data to appear.
Delayed or Lost Packages
We work with trusted carriers that provide real-time tracking. If a shipment is delayed or lost, we’ll assist with tracking or send a replacement when needed.
Order Cancellation
You can cancel your order before it is processed. Once shipped, cancellation is no longer possible — but you're welcome to return it once it arrives.
Where We Ship
Gomava ships to 20+ countries, including the US, UK, Germany, Japan, Australia, and more. See the table above for estimated delivery times.
Questions?
We’re always here to help.
📧 Contact us anytime at service@gomava.com
Shipping and Delivery Times
Why is shipping taking longer than expected?
Why is shipping taking longer than expected?
Shipping may be delayed during busy seasons like Christmas or Black Friday due to high volume. We’ll keep you updated if that happens.
Why is my order delivered in multiple packages?
Why is my order delivered in multiple packages?
Sometimes we split orders—especially if they include fragile or bulky items. Don’t worry, all parts will arrive safely and be clearly explained in your shipping email.
Where will my order be shipped from?
Where will my order be shipped from?
All products ship directly from our logistics centers in China—this helps us offer better prices and more variety.
Customs and Fees
Do I have to pay customs or import fees?
Do I have to pay customs or import fees?
Nope! All taxes and duties are covered through the IOSS system. If you're ever charged unexpectedly, please reach out to us.
Tracking & Order Updates
Why didn’t I receive a shipping confirmation?
Why didn’t I receive a shipping confirmation?
Please check your spam folder. If it’s not there, contact us with your order number and we’ll help.
Why hasn’t my tracking updated?
Why hasn’t my tracking updated?
Sometimes carriers delay updates. If there’s no change for a few days, feel free to contact us—we’ll check it for you.
Can I track the shipping status myself?
Can I track the shipping status myself?
Yes! Your confirmation email will include a tracking link. You can use it anytime.
How will I be notified of changes to my order?
How will I be notified of changes to my order?
We’ll email all updates to the address you entered at checkout. Make sure it’s correct!
Delivery Issues
My package was marked delivered, but I didn’t receive it. What should I do?
My package was marked delivered, but I didn’t receive it. What should I do?
- Check with neighbors or building staff
- Contact the delivery company (e.g., DHL or DPD)
- Still missing? Let us know and we’ll investigate
What if my package arrives damaged?
What if my package arrives damaged?
Take clear photos and email us. We’ll send a free replacement or part—no problem.