Frequently Asked Questions

Shipping and Delivery Times

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Why is shipping taking longer than expected?

Shipping may be delayed during busy seasons like Christmas or Black Friday due to high volume. We’ll keep you updated if that happens.

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Why is my order delivered in multiple packages?

Sometimes we split orders—especially if they include fragile or bulky items. Don’t worry, all parts will arrive safely and be clearly explained in your shipping email.

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Where will my order be shipped from?

All products ship directly from our logistics centers in China—this helps us offer better prices and more variety.

Customs and Fees

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Do I have to pay customs or import fees?

Nope! All taxes and duties are covered through the IOSS system. If you're ever charged unexpectedly, please reach out to us.

Tracking & Order Updates

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Why didn’t I receive a shipping confirmation?

Please check your spam folder. If it’s not there, contact us with your order number and we’ll help.

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Why hasn’t my tracking updated?

Sometimes carriers delay updates. If there’s no change for a few days, feel free to contact us—we’ll check it for you.

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Can I track the shipping status myself?

Yes! Your confirmation email will include a tracking link. You can use it anytime.

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How will I be notified of changes to my order?

We’ll email all updates to the address you entered at checkout. Make sure it’s correct!

Delivery Issues

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My package was marked delivered, but I didn’t receive it. What should I do?

  • Check with neighbors or building staff
  • Contact the delivery company (e.g., DHL or DPD)
  • Still missing? Let us know and we’ll investigate
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What if my package arrives damaged?

Take clear photos and email us. We’ll send a free replacement or part—no problem.