Returns and Exchanges
Our Promise
At Gomava, we stand behind the quality of every foldable, portable, and space-saving product we make. Each item is carefully checked before shipping, and if something isn’t right, we’re here to help. You can request a return or exchange within 30 days of receiving your order — no questions asked.
When You’ll Get a Full Refund
- Defective or damaged items
- Items lost during delivery
- Wrong item received
- Out-of-stock items
- Orders cancelled before dispatch
When You’ll Get a Partial Refund
- Wrong item purchased by mistake
- Items returned after 14 days but within 30 days of delivery
- Clearance or final sale items
- Items that don’t meet your expectations but are unused, unopened, and in resellable condition
No Refund
Refunds are not available in these cases:
- Incorrect shipping address provided
- Undeliverable address
- Recipient unavailable at delivery
- Self-pickup requested but not collected on time
How to Start a Return
- Contact us at service@gomava.com or through the Contact Us page.
- Provide your order number and, if applicable, photos or videos showing the issue.
- Once the item arrives at our warehouse, we’ll review it within 2 business days.
- You’ll receive your refund or replacement within 1–3 business days after confirmation.